We are looking for a Customer Relations Executive to join our team at our Toyota dealership in Doncaster on Wheatley Hall Road.
What are the day to day duties?
Working as part of a close knit team, these roles involve handling both inbound and outbound contact calls with the key aim of creating added aftersales bookings. This role will also involve providing customers with high quality service and advice for their car servicing and repair needs, meeting both Burrows and manufacturer standards. It will furthermore involve the sale of value added items such as service plans and extended warranties.
What experience do you need?
Experience with customer service is essential.
What qualifications or skills do you need?
You will be a friendly, outgoing person with a dedication to complete customer satisfaction. You'll enjoy working in a team, where our number one priority is to ensure our customers needs are met with regards to their motoring needs. You will need to have excellent phone handling and computer skills. Being able to plan and prioritise your workloads will be a real advantage as the office can get very busy. Most importantly, you will have the desire to succeed both individually and as part of a winning team. Working to meet our customer and business needs, you will be flexible with both start and finish times and will be able to fit with a team rota. We know from experience that if the right candidate has the ‘will’ then we can teach them the ‘skill’ through hands on training every step of the way. Selling is not what we do but ensuring our customers are given honest, professional advise most certainly is.
Why should you work for Burrows?
We are a family company that is constantly looking to expand and that means taking on the best and most talented local people. With dealerships in Rotherham, Barnsley, Doncaster, Sheffield, Worksop and York we are large enough to help with any motoring requirement whilst remaining small enough to retain the family, friendly feel.
If you have what it takes to be a member of our Customer Relations team at Toyota Doncaster then you can apply by attaching your CV to the vacancy application below.