Safety Measures | Yorkshire | Burrows Motor Company

Our safety measures

All of our showrooms in South Yorkshire, Worksop and York are open for all of your motoring needs. For any showroom visits, test drives, servicing, MOT or maintenance work please make an appointment.

Please be aware all customers must now wear a face covering before entering our showrooms and Business Centre.

The safety of our customers and team members is our absolute top priority. That is why we have introduced certain measures to help protect your safety when you visit us. These strict measures are in place in every dealership and workshop to ensure the safety of everyone there, both staff and customers.

Below are the steps we are taking to increase customer safety during your visit to us:

Showroom Layout

You will see sanitisation stations in all of our dealerships, we kindly ask you to use this. Gloves will also be available if you wish to use them. You will then be guided through a one-way system through the showroom where strict 2m distancing rules will apply.

This applies to both our customers and team members.

Social Distancing

Once in the showroom we kindly ask you to remain a safe 2-metre distance from other customers and our team members. To ensure this is adhered to we have placed clear markings on the floor to help you with this.

Personal Protective Equipment (PPE)

All our team members have been issued Personal Protective Equipment (PPE) which includes gloves and face masks. All team members gloves will be sanitised regularly and especially after each customer interaction. Disposable gloves will also be made available for all our customers but feel free to wear your own should you wish.

Customer Interactions

Wherever possible all documents will be sent to our customers electronically to minimise unnecessary contact. However, should any documents need to be presented to one of our customers it will be done at a safe distance or from behind a Perspex screen. Any documentation requiring a signature will be done using a sanitised pen.

Customer Test Drives

Here at Burrows we feel it is vital our customers experience just how great our cars are to drive which is why we are offering unaccompanied test drives for our customers. Please note for insurance purposes we will require your driving license, secondary ID and your national insurance number for all our unaccompanied test drives.

Used Car Videos

Should you make an enquiry on one of our quality used cars, one of our Customer Consultants will send you a video of the car in question. These videos will show both the interior and exterior of the vehicle in great detail. Upon completion of the video, the vehicle will be sanitised and will remain locked until the time of the customer appointment.

Hygiene and Sanitisation

All our showrooms are cleaned and disinfected on a regular basis. In addition to this, before every customer showroom visit our Sales areas will be cleaned and sanitised including desks and chairs. All surfaces will also be cleaned, disinfected and sanitised regularly.

Contactless Payment

With regards to taking payments, we will no longer be accepting cash payments from our customers. All payments will need to be contactless, via bank transfer or telephone payment where possible. If a contactless payment is made the machine will be sanitised before and after every use.

Collecting Your Car

Your vehicle will be sanitised after servicing, MOT or maintenance work has been completed as well as your keys.

When a customer comes to one of our showrooms to collect the keys to their new car we will enforce a strict policy of only ever having one customer handover at a time. Our Customer Consultants will create a bespoke video for each customer, explaining all the features of their car and how to operate the general controls.

If there's anything we can assist in any way please do get in touch with us and we'd be happy to help.