Aftersales Advisor - Mazda Sheffield

We are looking for an Aftersales Advisor to join our team at our Mazda dealership in Sheffield on Penistone Road.

At Burrows, we a family company that is constantly looking to expand and that means taking on the best and most talented local people. With dealerships in Rotherham, Barnsley, Doncaster, Sheffield, Worksop and York we are large enough to help with any motoring requirement whilst remaining small enough to retain the family, friendly feel.

What are the day to day duties?

  • Greet customers in a friendly and professional manner
  • Listen carefully to customer concerns and accurately note their service requirements
  • Provide clear explanations of the recommended services, including estimated costs and timings
  • Keep customers informed of the status of their vehicle throughout the process
  • Process payments and invoices accurately, ensuring adherence to company policies and procedures
  • Communicate with other departments, such as parts and sales, to meet customer needs and promote additional services
  • Uphold the company's standards for quality, safety, and customer satisfaction at all times

The successful candidate will receive full training and the opportunity to work with one of the most dynamic and exciting brands.

You will have:

  • Good quality customer service experience
  • Excellent communication skills with the ability to build rapport with customers
  • Strong organisational skills with a keen attention to detail
  • The ability to work independently and as part of a team in a fast-paced environment
  • Experience in using computer software and CRM systems
  • A full driving license valid in the UK with no disqualifications


  • We offer a competitive salary package dependent on experience
  • 30 days of holiday (inclusive of bank holidays) which increases with to 33 days
  • Enhanced Maternity package
  • Cycle2Work scheme
  • Contributory workplace pension scheme
  • Referral scheme


If you have what it takes to be a member of our Mazda aftersales team in Sheffield then you can apply by attaching your CV to the vacancy application below.

Working Hours Full time (8:30am - 5pm) with alternate Saturdays
Location Sheffield
Salary Competitive
Closing Date 03/05/2024
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